The Ghana Chamber of Telecommunications has assured that general public that its members are taking the necessary steps and measures to provide resilient network quality across the country as the nation heads to the polls on December 7, 2020 and the festive season.
The assurance from the Industry Association follows individual network audit assessments
undertaken by its members.
A statement from the Chamber said the outcome of the audits has led to numerous deployments and actions to ensure a stable network across all areas with potential mass gatherings.
It said the industry is also partnering with law enforcement agencies to facilitate patrol of fibre infrastructure routes across the country to prevent fibre cuts and its attendant service interruptions.
“Similarly, the Chamber, through the National Engineering Coordinating Team (NECT), is engaging the road agencies to suspend all construction works around routes where critical utility infrastructure exists for the next two (2) weeks to safeguard the country from potential network disruptions,” the statement added.
Meanwhile, CEO of the Chamber, Dr. Ing. Kenneth Ashigbey was quoted as saying “these collaborations are to cement our efforts towards building a resilient network to support and augment Ghana’s electoral process.
“We have in place secure and resilient systems to aid the seamless transmission of data and we are fully committed to the process, providing transparency to all our stakeholders to build upon the trust from previous years.”
According to him, beyond the elections, the industry will implement other critical interventions to support the Yuletide season, adding that customers are entreated to make use of the 24/7 digital channels, 24hr call centre routes, as well as the round-the-clock service centres, which will operate extra hours to support general customer care experience.
“Finally, we would like to state that the mobile industry is committed to a strict adherence of all its license obligations and so we will be working closely with our Regulator, the National Communications Authority (NCA) during this unique period. We entreat the public to stay safe and continue to adhere to all COVID-19 protocols,” the statement said.
About the Telecoms Chamber
The Ghana Chamber of Telecommunication (GTC) is the foremost mobile and technology
industry association and a private initiative by the mobile network operators in Ghana. We
are an advocacy institution established to help direct telecommunications policy, legislation
and regulation, and pursue research towards the development of telecommunications.
As the voice of the mobile operators and tower companies in Ghana, we work through direct engagements with government (institutions), civil society, key stakeholders and consumers to shape the mobile ecosystem and maximize the socio-economic benefits of mobile in Ghana. The Chamber was registered in 2010 and inaugurated in 2011